General Terms and Conditions

These general terms & conditions apply to all offers, quotations and subsequent agreements between and its counterpart (“Reseller”). The application of any purchasing terms of Reseller are expressly rejected. Any terms & conditions that deviate from these general terms & conditions are valid only if expressly confirmed in writing by

Article 1. Reseller signup

1.1. Reseller can sign up online, accepting these terms and conditions. Upon acceptance by (which may be refused without reason) Reseller will be granted access to an administrative account with which Reseller can operate the services at his discretion, within the limits set by as agreed during signup.

1.2. may assume that all activities that occur using the administrative account or any additional account are authorized by Reseller. If Reseller suspects an unauthorized third party has gained access to a password, Reseller shall change its password as soon as possible and/or contact as soon as possible so appropriate action can be taken.

1.3. Reseller must reference a working dedicated e-mail mailbox in the administrative account and consult this mailbox at least once a day for notices by

1.4. Reseller must use its best efforts to keep up to date on domain name registration and usage rules, including without limitation rules set by domain name registries. will use its best effort to supply relevant information, but failure by to supply certain pertinent information does not discharge Reseller from knowing same.

Article 2. Services

2.1. The system offers a variety of online services, such as a brandable store front, a complete backoffice solution and a customer control panel (“Services”). Furthermore, offers a variety of products such as domains, email hosting, instant website builder, and OX App Suite. Reseller elects itself which Services to use or resell. When electing a Service, shall indicate the cost and contract period during which the Service will be available for the benefit of Reseller.

2.2. Reseller can configure and use the Services within the limits set by, which may change from time to time. Specific Services may set specific additional terms and conditions which Reseller must accept prior to being able to use the Service. In case of a conflict between these specific terms and the present document, the specific terms shall prevail.

2.3. Reseller is itself solely responsible for maintaining copies of data stored using these online services. While backs up such data for recovery of catastrophic events, the recovery of individual files or data items from a backup is only possible in exception cases and against payment of the customary hourly rate of

2.4. All software provided by in the context of the agreement is licensed and not sold. and its licensors retain all right, title and interest in the software and any updates thereto. Except to the extent permitted in article 3 below, Reseller only holds a limited, personal, revocable, non-exclusive, non-transferable, non-sublicenseable license to use the software for the term of the agreement.

Article 3. Reseller Authorization

3.1. Reseller is authorized to resell the services offered by to third parties, in a multi-tier fashion if desired. Reseller acts towards these third parties at its own risk and reward. shall not be a party to any such reselling agreements. Reseller shall at all times comply with Guatemalan and applicable local law.

3.2. Where in these terms and conditions a reference is made to a customer of Reseller, this reference shall include all parties that have a direct or indirect relationship with Reseller, including through multi-tier levels of reselling.

3.3. Reseller must present and enforce adequate general terms and conditions to its customers, and demand that any customers that themselves resell the Services do the same. The terms and conditions must be at least a strict as the present terms, and must provide for indemnification of by claims from its customers.

3.4. The terms and conditions of Reseller must pass on all obligations imposed on Reseller to all of its customers, including through multiple levels of reselling. Reseller is itself at all times liable for a failure by one of its customers to comply with such obligations as if it committed the failure itself.

3.5. Reseller may determine its own prices and packaging of services. Reseller may not misrepresent the content of packages, and may only use the name and logo of in a businesslike, neutral fashion to indicate is a supplier of Reseller.

3.6. shall not contact customers of Reseller except in case of emergencies where Reseller is not responsive, or where is obligated by domain name registries to contact customers directly. However, in case the agreement with Reseller is terminated, has the right to make an offer to such customers for the continued provisions of services with or another customer of

Article 4. Service Levels

4.1. shall use commercially reasonable efforts to ensure continued availability and good quality of the Services, but cannot guarantee that these will be available for the benefit of Reseller or its customers at all times.

4.2. In case of any interruption or limited availability, shall make commercially reasonable efforts to remedy interruptions as soon as possible. Reseller shall provide all necessary support upon request. If the interruptions are attributable to third parties, such as a telecommunication provider,’s only obligation is to urge that third party to ensure efficient remedy of that interruption.

4.3. From time to time may perform maintenance on the Services or upgrade their functionality. This will be announced at least 30 days in advance, except in case of emergency maintenance. Maintenance will be carried out when usage of the service in question is low.

4.4. As some Services are offered on a Software-as-a-service basis, can only upgrade or modify these Services for all its customers at the same time. No exceptions for Reseller can be made to retain functionality or to revert certain upgrades.

4.5. may discontinue Services at its discretion, at the end of a Service contract period or upon discontinuation of services of third party suppliers.

Article 5. Acceptable Use Policy

5.1. Reseller shall not use the services or allow its customers to use the services in any manner that violates any applicable civil or criminal law or that negatively affects the performance of the service provision by

5.2. The preceding includes but is not limited to:

a) storage or distribution of materials in violation of applicable intellectual property rights, which materials include (but are not limited to) torrent files, magnet links, hash codes and the like; or

b) storage or distribution of materials with evidently defamatory, libelous, harassing, threatening, child pornographic, racist, homophobic content; or

c) storage or distribution of content relating to fraud, misleading trade practices, pyramid schemes, Ponzi schemes or multi-level marketing systems; or

d) sale or marketing of products in violation of applicable law in the target market, e.g. pharmaceutical products or weapons storage or distribution of materials that violate the privacy of third parties; or

e) the operation or control of botnets, viruses, Trojan horses or the like; or

f) storage or distribution of viruses, Trojans, spyware or other malicious software; or

g) running or controlling Internet Relay Chat bots, bots for multiplayer games, cloning scripts, proxy or redirection services; or

h) initiation or toleration of processes which reasonably can be assumed to be a nuisance to the general public and/or to have a detrimental effect on the systems used for any service, including without limitation the execution of denial-of-service attacks, port scanning or automated password cracking, or the mass sending of e-mail; or

i) any violations of the generally accepted rules and codes of conduct regarding the services, including those laid down in the Internet Request for Comments (RFC) 1855 and its successors and companions.

5.3. may block, adapt or remove any materials or restrict access to a Service or content if, at its sole discretion, determines that such Service or content is likely to be unlawful or in violation of the above terms. does not need to consult or inform Reseller in such a case. is not liable for any damages Reseller may suffer as a result of its actions under this clause.

5.4. In case Reseller’s use of a Service or associated resources substantially exceeds reasonable use (e.g. extremely high data traffic or resource usage) may suspend the offending usage until the matter has been discussed with Reseller and an appropriate solution (such as a hard limit on the resource usage or an upgrade to a higher offering) has been found.

5.5. In case a real or suspected violation of the above terms is raised by a third party which claims harm from the violation, is entitled to provide name, address, payment data and other information identifying Reseller to the third party if applicable law requires it to do so.

5.6. will comply with all proper governmental or court orders regarding the provision of any information or the suspension of services in accordance with law.

5.7. is entitled to invoice Reseller at its customary hourly rate for any actions carried out under this section if the material or use in question can be attributed to Reseller.

Article 6. Reseller Support

6.1. Reseller is itself responsible for all customer support to its customers.

6.2. shall offer a sufficient level of documentation to allow Reseller to manage the Services for the benefit of its customers.

6.3. is available for a reasonable level of support to Reseller itself, but only concerning technical issues regarding the Services as offered by

Article 7. Payment

7.1. Fees for Services are paid from the account balance held by Reseller. Reseller can make payments to the account balance at any time.

7.2. All fees charged by are due the moment a Service is elected by Reseller and will be deducted from Reseller’s balance immediately. In addition may charge certain penalties or administrative charges as provided in these terms and conditions from the balance.

7.3. For orders for certain Services will make a reservation charge at Reseller’s account balance for the appropriate fees. Upon completion of the order, the reservation charge will be finally deducted from the account. If the order fails, the reservation charge shall be lifted from the account balance by

7.4. Reseller is itself solely responsible for ensuring sufficient balance is available on the account. is under no obligation to deliver any Service if the account balance is insufficient at the moment the Service in question is requested, even if the Service is to be delivered to a customer of Reseller.

Article 8. Data protection

8.1. Personal data of registered domain name holders is processed by on behalf of Reseller, where operates as a data processor as that term is defined in applicable European data protection legislation.

8.2. shall comply at all times with such legislation during the provision of services. In particular, shall only allow access to personal data by its employees and contractors to the extent necessary for the proper performance of its obligations. shall ensure that all such employees and contractors shall maintain the confidentiality and security of the personal data.

8.3. Reseller is responsible for obtaining appropriate consent or other proper legal basis for the data processing, and must be able to supply proof of same to Reseller shall indemnify and hold harmless from all claims from data subjects relating to missing consent or insufficient legal basis.

8.4. Reseller is responsible for any requests for disclosure, correction or erasure regarding personal data made by natural persons. In case receives such a request, it shall be forwarded to Reseller for further handling.

8.5. may store personal data with a third-party data escrow service for security purposes. This includes third parties outside the European Union, but only if has concluded a proper data processing agreement with these parties and (if in the USA) the third parties are included in the US Safe Harbor Program.

Article 9. Confidentiality Obligations

9.1. shall not access any Reseller data, except and to the extent strictly necessary for the provision of services, the solving of problems associated therewith, or with the express permission of Reseller. In such a case employees shall operate under strict obligations of confidence.

9.2. No obligation to keep confidential exists for information that is available to the general public, was already in possession of at the time Reseller supplied such data, is supplied by an independent party or was created by independently and without the use of any information of Reseller.

9.3. In case of a lawful order by a competent authority is entitled to supply Reseller data (including data of Reseller’s customers) to such authority even if subject to an obligation of confidentiality. However, unless the order forbids same, shall inform Reseller prior to such disclosure in order to allow Reseller to take legal action against the authority in question if desired.

Article 10. Limitation of Liability

10.1. shall be liable to Reseller only for direct damages arising out of its intentional misconduct towards Reseller or materially negligent performance of any of its obligations under the agreement.

10.2. shall never be liable for any consequential, special, punitive and/or incidental damages, including loss of profits, arising out of or in connection with the agreement, even if advised of the possibility of such damages.

10.3. Any liability of for an event shall be limited to the amount actually paid by Reseller to in the two weeks preceding the date the event occurred.

10.4. No liability shall exist for damages that have not been reported to in writing within two weeks of their occurrence, or for damages where Reseller failed to take appropriate measures to limit such damages.

10.5. Reseller shall indemnify, defend and hold harmless against any and all losses, claims, damages, liabilities, actions, costs or expenses, including reasonable attorneys’ fees incurred by it in connection with any claim from third parties, including customers of Reseller, in connection with the agreement.

10.6. shall not be liable for any failure to fulfill any of its obligations under the agreement if that failure is due to force majeure. If the force majeure lasts for more than thirty consecutive days, either party is entitled to terminate the agreement with immediate effect. No obligation to reimburse any costs, fees or expenses shall exist for either party in case of such termination.

Article 11. Term and Termination

11.1. This agreement is entered into for one year upon activation of the administrative account. Unless either party timely sends written notice of termination to the other party, the agreement will at the end of that period renew for an additional period of the same length.

11.2. Reseller may terminate by means of written notice at least one month prior to the end of the period referred to in the previous section. may terminate by means of written notice at least three months prior to the end of this period.

11.3. In case a party blamefully fails to comply with the material obligations under the agreement, the other party may terminate the agreement, but only after the party that failed to comply has not remedied the failure within a reasonable time period after having received a written notice of default that is adequate and as detailed as possible.

11.4. A party may immediately terminate the agreement by written notice to the other party, without the requirement for notice of default or intervention of the Court, in the event of the following: if the other party has been granted suspension of payments, whether provisionally or not; if a petition for bankruptcy has been filed with respect to the other party and the petition has not been revoked within seven days; if the other party files for bankruptcy itself; or if the other party’s enterprise is dissolved or terminated, except for the purpose of a merger with or absorption by another company.

11.5. If a credit balance remains upon termination, the balance is forfeited to

Article 12. Change of Agreement

12.1. The agreement, including these terms and conditions may only be modified by a written document executed by the parties.

12.2. has the right to adapt or add to these terms and conditions at any time. Such adapted or additional terms shall enter into force 30 days after communication thereof to Reseller. Adaptations to article 5 (Acceptable use policy) shall enter into force immediately after communication.

12.3. If Reseller does not wish to accept an adapted or additional term, Reseller must raise its objection to within these 30 days after being notified about these terms. then may, at its discretion, withdraw the adaptation or addition. If does not do so, Reseller has the right to terminate the agreement within these 60 days. Failure to terminate so constitutes acceptance of such terms.

Article 13. Applicable Law and Disputes

13.1. The law of the Guatemala governs the agreement and these terms and conditions.

13.2. Any disputes arising between and Reseller in connection with the agreement will be settled by the competent courts in Guatemala for the principal place of business of

13.3. In the event that any part of the agreement or these terms and conditions become or are declared to be invalid by any court of competent jurisdiction, such invalidity shall not affect the rest of this agreement. The parties shall in such a case determine one or more replacement provisions that most closely approximate the clause concerned and which is legal under applicable law.

13.4. The failure of either party at any time to require performance by the other party of any provision of the agreement shall in no way affect that party's right to enforce such provisions, nor shall the waiver by either party of any breach of any provision of the agreement be taken or held to be a waiver of any further breach of the same provision.

13.5. Neither party may bring an action, regardless of form, arising out of or related to the agreement more than one year after the cause of action has arisen or the date of discovery of such cause, whichever is later. However, in no event can an action be brought more than one year after the date of termination of the agreement.

Article 14. Miscellaneous terms

14.1. The parties enter into the agreement as independent contractors. No employment or agent/principal relationship is created by the agreement between and Reseller or any of their respective employees or agents.

14.2. The agreement shall not be assigned or otherwise transferred by a party without the prior written consent of the other party, which shall not be unreasonably withheld. Any such assignment without such consent will be null and void. However, no consent is necessary for an assignment or transfer of the agreement to any affiliate of the transferring party or any company that succeeds to substantially all of that party’s business. Furthermore, is permitted to assign and transfer the agreement to any third party. The agreement shall bind and inure to the benefit of the successors and permitted assigns of the parties.

14.3. Any requirement for a “written” statement can be fulfilled by using fax or e-mail, provided the identity of the sender and the integrity of such fax or e-mail can be determined with sufficient certainty.

Special Terms and Conditions: Domain names

Domain Name Orders

Reseller can order domain name registrations or transfers through the administrative account, or any other interface offered by Upon order placement will attempt to register the domain name. will make reasonable efforts to actually register or transfer an ordered domain name for Reseller, but does not guarantee the success of registration or transfer. Failure of completion of the order does not qualify for additional compensation.

Reseller must be able to supply proof of authorization by the intended domain name holder for all domain name orders and domain updates. If required by applicable domain name registry rules, shall initiate a verification process with the intended domain name holder and block usage of the domain name until after completion of the verification process. Fees for the domain name, including any renewal(s) thereof, are independent of when the verification process is completed.

All domain name registrations, transfers and usage are subject to the terms set by the applicable domain name registry. The registry terms may change at any given time. Reseller must agree with these changes in order to continue a registration of a domain name managed by that registry. Reseller is itself responsible for compliance with these terms. reserves the right to decline any request for cancellation or deletion of a domain name. In such case, the costs for maintaining the domain name are debited from Reseller’s account balance.

Domain Name Management

Reseller is itself responsible for operating one or more Domain Naming System (DNS) servers for ensuring the technical availability of domain names for Internet users. As a courtesy service, operates a DNS server free of charge that can be used for such availability. shall use commercially reasonable efforts to ensure continued availability of the domain name records as supplied by Reseller in its DNS server systems, but makes no guarantees whatsoever. Further, is under no obligation to validate such records except for technical compliance with DNS specifications.

Reseller must ensure all domain name registration information (including, but not limited to: the registered domain name holder, admin, billing and tech contact details) are complete and accurate. may suspend or delete a domain name if information is found to be incorrect or incomplete and this is not corrected within 14 days of notice to Reseller. may permit the applicable domain name registry to inspect and validate such information. Under no circumstances may the registered domain name holder data be anything else than identification of the actual intended domain name holder.

The contract term for domain names is one year unless specified otherwise. Contract terms are silently renewed unless notice of termination is timely given by

Domain Name Terms and Conditions

Reseller shall comply fully with all regulations set by domain name registries for which Reseller has registered domain names, including but not limited to the RAA 2013 provided by ICANN. In such regulations all references to a registrar (and, if applicable, a reseller) shall be read to apply to Reseller. may enforce all obligations imposed therein on registrars towards Reseller and its customers, independently from actions taken by the registries. determines if and how such terms and conditions apply in given situations, subject to further clarification by the registry itself.

Reseller shall present and acquire explicit assent to the applicable domain registry(s)’s terms and conditions from intended domain name holders shall enforce applicable domain registry(s)’s terms and conditions upon its customers, including registered domain name holders. has the right to do the same directly, but only if within five working days after notice Reseller does not itself appropriately enforce such terms and conditions.

Reseller shall fully cooperate with any domain name transfer request by any of its customers and complete the request within five working days. Unless a registry’s terms and conditions state otherwise, Reseller may not suspend a transfer even when the domain name holder has outstanding invoices with Reseller.